Join ExamsbookAnswer : 1. "A dedicated number of staff handling Incidents and service requests"
Which of the following BEST describes a Service Desk?5
Q: Which of the following BEST describes a Service Desk?
- 1A dedicated number of staff handling Incidents and service requeststrue
- 2A process within Service Operation providing a single point of contactfalse
- 3A dedicated number of staff handling service requestsfalse
- 4A dedicated number of staff answering questions from usersfalse
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Answer : 1. "A dedicated number of staff handling Incidents and service requests"
Explanation :
Answer: A) A dedicated number of staff handling Incidents and service requests Explanation: A dedicated number of staff handling Incidents and service requests best describes a Service Desk.
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